In the world of online backup and storage accounts, LiveDrive seeks to provide a little bit of everything based on a customer’s needs with its several plans. Regardless of whether you are a personal or business user, the company claims to provide backup, storage, and file syncing, and even cloud hosting services with its plans.
I’ve heard a lot about LiveDrive from people who are into all things involving cloud backup and storage which is why I chose to feature this particular service in this review. Let’s take a look at its features and what it has to offer.
Related review: BackBlaze review
LiveDrive at a Glance
LiveDrive is not your average backup and storage service provider in the sense that it has three separate plans with different services. It has an unlimited online backup plan, cloud storage and file syncing plan, and a third plan which combines the first two offerings.
Like most cloud solutions companies, it also has a business plan that business users can take advantage of. For the purpose of this review, however, I will just concentrate on the first three plans for consumers and discuss how each can address a user’s needs based on the service that he or she requires.
LiveDrive also differs from other online backup and cloud storage service providers in terms of storage allowance. Although its backup plan is similar to most unlimited services in the market, what’s impressive is that it provides 2TB worth of storage to users who have the file syncing and storage plan.
This is a pretty large amount considering that most providers only offer up to 100GB of space for personal user accounts. Anything above 100GB would fall under a business plan for many online storage providers, and this may cost anywhere between $80 and $100 a month.
LiveDrive Backup Plan
The LiveDrive Briefcase
The ProSuite Plan
LiveDrive Customer Service and Support
As with almost every type of backup and cloud storage service, LiveDrive does not offer phone support to users but instead has email reps that are trained to handle various queries and concerns.
I’ve heard a lot of feedback – both positive and negative – about LiveDrive’s email support team ranging from good to excellent to bad to worse. What I have noticed however is that the service has an excellent knowledge database that one can utilize whenever there is an uncomplicated issue that needs to be resolved especially for new users who aren’t familiar with the service just yet.
Nonetheless, I tried emailing their support team when I signed up for the ProSuite trial and got a response within 24 hours upon sending the query. This is more or less the same timeframe that you can expect from other service providers depending on the volume of emails they need to attend to.
Competitive is the word I can use to describe LiveDrive’s prices for its plans. The Backup plan costs $8 per month for a single PC, and users also have the option to sign up for a year’s worth of service for $84. When you calculate this amount, you’re basically getting 1.5 months’ worth of service free for annual payment upfront.
The Briefcase plan, on the other hand, goes for $16 per month for an unlimited number of PCs and 2TB worth of storage space, while the ProSuite will set you back $25 for both backups and storage space.
There is also an option for resellers who are looking to partner with LiveDrive and sell the cloud and backup service to their clients. A reseller account goes for $60 which allows the account holder to create as many backup accounts as needed at no additional charge. The white label option meanwhile provides the reseller with the option of marketing the LiveDrive brand, his brand, or both.
LiveDrive has a 14-day trial period that I suggest you take advantage of if you’re thinking of signing up for the service. I say this for two reasons: one, two weeks will greatly help you determine whether or not LiveDrive is the service you’re looking for, and two, you are not obligated to provide any payment information upon signup for the trial so there is no obligation on your part.
LiveDrive is worth looking into if you’re comparing between backup and cloud storage providers. It is feature-rich, easy to use, and convenient. The generous storage space allowance doesn’t hurt either especially if you’re the type of person who measures value by the amount of space being offered by a company.
With a 30 day money-back guarantee to back it up, there’s no reason why you shouldn’t go for the free trial and sign up for the paid service once the two weeks are over.
For personal users and small business owners, LiveDrive is one service that I can recommend.
About Author: Clarence – a partner for a long time of InstPhil.org
Clarence is a serial technology junkie. Having spent the previous 15 years serving as a Network Engineer for various IP enabled technologies from Cisco UM to Online Cloud Storage companies. Clearance is now an avid writer for both this site as well as CloudStorageComparisons.com.